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Terms and Conditions

1) General

a)  These terms and conditions set out the basis on which you can use our website. By ordering goods from BEAUTY & MELODY SHOP LTD you are deemed to have understood and accepted these terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

b)  The supplier of the goods featured is BEAUTY & MELODY SHOP LTD, a trading name of BEAUTY & MELODY SHOP LTD Registered office, 19-21 Great Cumberland Place, London, W1H 7AS. Company No 09639900 you may contact us by email shop@beautyandmelody.co.uk or via chat

2) Terms of Sale

a)  All orders are subject to availability and confirmation of the order price. Your order is accepted and a contract is formed between BEAUTY & MELODY SHOP LTD and you when we dispatch the goods you have ordered and not before. All orders for goods until accepted or rejected at its discretion by BEAUTY & MELODY SHOP LTD shall be deemed to be an offer by the Buyer to purchase goods pursuant to these conditions and all goods are offered subject to availability.

b)  In order to contract with BEAUTY & MELODY SHOP LTD you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. BEAUTY & MELODY SHOP LTD retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

3) Pricing and Availability

a)  Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by BEAUTY & MELODY SHOP LTD shall be subject to correction without any liability on the part of BEAUTY & MELODY SHOP LTD.

4) Payment

a)  Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed.

5) Delivery

a)  Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

b)  Any dates quoted for delivery of the goods or supply of services is approximate only, BEAUTY & MELODY SHOP LTD shall not be liable for any delay with regards to. Time for delivery or supply shall not be of the essence unless previously specified by the buyer and agreed in writing by BEAUTY & MELODY SHOP LTD.

c)  In case if the customer have agreed and instructed the courier company to deliver/leave order in the safe place of customer choice, customer will be fully liable for the order. BEAUTY & MELODY SHOP LTD will not be responsible for any loss or damage that may incur after delivery, no compensation will be available to the customer.

d)  Next Day Delivery UK:

i)     If your order has been placed before 11am Monday to Friday will be delivered the next working day.

ii)     Orders placed after 11am on Friday will be dispatched Monday for delivery for Tuesday.

e)  Following the delivery of goods unless the Buyer notifies the BEAUTY & MELODY SHOP LTD within 3 working days of any discrepancies in the goods received all the goods ordered as stated on the delivery note shall be deemed to have been delivered.

6) Specification

a)  BEAUTY & MELODY SHOP LTD reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied by BEAUTY & MELODY SHOP LTD specification which do not materially affect their quality or performance BEAUTY & MELODY SHOP LTD reserves the right to supply products of a comparable specification without notice and to vary to a reasonable extent the qualities delivered by those ordered to conform with BEAUTY & MELODY SHOP LTD or its suppliers standard packaging..

7) Orders

a)  By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

b)  Moroccan Oil products despatched only wihin UK

8) Right to cancel, Returns & Exchanges

a)  The buyer has the right to cancel the contract within 14 days without giving any reason.

b)  The cancellation period will expire after 14 days from the day on which the buyer acquires, or a third party other than the carrier and as indicated by the buyer acquires, physical possession of the goods.

c)  To exercise the right to cancel or exchange, the buyer must inform BEAUTY & MELODY SHOP LTD of their decision to cancel or exchange this contract by a clear statement (e.g. a letter sent by post or e-mail). Our contact details are:

i)  BEAUTY & MELODY SHOP LTD, 19-21 Great Cumberland Place London W1H 7AS, e-mail shop@beautyandmelody.co.uk

9) Effects of cancellation – Refunds

i)  If you cancel this contract, we will refund to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the refund for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. The deduction can be up to the value of the goods.

ii)        We will make the refund without undue delay, and not later than-

(1)       14 days after the day we receive back from you any products supplied, or

(2)      (if earlier) 14 days after the day you provide evidence that you have returned the products, or

(3)      If there were no products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

iii)  We will make the refund using the same means of payment as used by the buyer for the initial transaction, unless the buyer has expressly stated and BEAUTY & MELODY SHOP LTD have agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

iv)  We will withhold the refund until we have received the goods back.

v)  The buyer shall send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which the buyer communicates their cancellation from this contract to BEAUTY & MELODY SHOP LTD. The deadline is met if you send back the goods before the period of 14 days has expired.

e)       Circumstances under which there is no right to cancel

i)  The buyers, right to cancel, return or exchange products, will be lost in the following circumstances-

(1)      (1)      The products package have been opened and the product have been used / or tried on.

(2)      The buyer fails to notify BEAUTY & MELODY SHOP LTD on or before the cancellation period expires as set out in clause 9) a) and 9) b) and 9) c) and 9) d), and e

(3)      The buyer fails to send back the products or hand them over within the time period allowed and as specified in clauses 9) e)

f)       Exchanges

i)         The buyer can exchange products for any reason provided always that-

(1)      The products package have not been opened and the product have not been used / or tried on.

(2)      The buyer notifies BEAUTY & MELODY SHOP LTD of their wish to exchange the products 14 days from the day on which the buyer acquires, or a third party other than the carrier and as indicated by the buyer acquires physical possession of the goods.

(3)      The buyer sends back the products or hand them over to us, without undue delay and in any event no later than 14 days from the day on which the buyer communicates their cancellation from this contract to BEAUTY & MELODY SHOP LTD. The deadline is met if you send back the goods before the period of 14 days has expired.

ii)  We will process the exchange without undue delay, and not later than-

(1) 1 working day after the day we receive back from the buyer any products to be exchanged, or

(2)  (If earlier) 1 working day after the day you provide evidence that you have returned and we have received the products to be exchanged.

iii)  The exchanged items will be dispatched to the buyer using a royal mail tracked 48 delivery service.

(1)  BEAUTY & MELODY SHOP LTD will bear the cost of the delivery service stated in clause 10) f) iii) only any other delivery requested by the buyer will be charged at that delivery service current rate.

10) Warranty and Liability

a)  Products found to be defective, incorrectly supplied or invoiced as a result of error on the part of BEAUTY & MELODY SHOP LTD will be replaced or refunded without additional cost to the buyer. Provided always that:

i)  The buyer makes the products available for BEAUTY & MELODY SHOP LTD to collect from the original delivery address, without undue delay and in any event not later than 14 days after the day on which the buyer informs BEAUTY & MELODY SHOP LTD of the defect.

b)  This warranty is given by BEAUTY & MELODY SHOP LTD subject to the condition that BEAUTY & MELODY SHOP LTD shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow BEAUTY & MELODY SHOP LTD instructions and/or care guide, misuse, alteration or repair without BEAUTY & MELODY SHOP LTD approval.

c)  Where any valid claim in respect of any goods which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified in accordance with these conditions, BEAUTY & MELODY SHOP LTD shall be entitled to repair or replace the goods (or the part in question) free of charge or, at sole discretion, refund to the buyer the price of the goods (or proportionate part of the price), but shall BEAUTY & MELODY SHOP LTD have no further liability to the Buyer.

d)  All GHD electrical products are covered by 2 years manufacture warranty. In case of warranty issue client should contact GHD directly to request a repair or replacement https://www.ghdhair.com/help/returns

d)  Except in respect to death or personal injury caused by the Company's negligence, the Company shall not be liable to the Buyer by reason of any representation, or any  implied warranty, condition or other term, or any duty at/of common law, or under the express terms of the contract for any consequential loss or damage (whether for  loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of BEAUTY & MELODY SHOP LTD, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the buyer.

e)  The buyer agrees that he/she is best able to estimate the extent and nature of the insurance cover suitable for its business and property from time to time and that it is reasonable for to sell the goods and fix the purchase price on the basis of the exclusions and limitations of liability which price would be higher were such provisions altered in these conditions and the buyer agrees that he/she will be responsible for effecting insurance cover in respect of any loss or damage of whatsoever kind or howsoever caused either by reason of the negligence of  BEAUTY & MELODY SHOP LTD or otherwise to premises, plant or to other property and BEAUTY & MELODY SHOP LTD shall have no legal liability in respect of any such loss or damage.

f)  BEAUTY & MELODY SHOP LTD shall not be liable to the buyer or be deemed to be in breach of the contract by reason in any delay in performing, or any failure to perform, any of BEAUTY & MELODY SHOP LTD obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company's reasonable control:-

i)         Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.

ii)        War or threat of war, sabotage, insurrection, civil disturbance or requisition.

iii)       Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any Governmental, parliamentary or local authority.

iv)       Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party).

v)        Power failure or breakdown in any vehicle or machinery or any computer malfunction.

vi)       The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.

11) Indemnity

a)  You agree to indemnify, defend and hold harmless BEAUTY & MELODY SHOPLTD, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the terms and conditions.

12) Variation

a)  BEAUTY & MELODY SHOP LTD shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the terms and conditions and/or any page of this Website.

13) Invalidity

a)  If any part of the terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

14) Complaints

a)  We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise

15) Waiver

a)  If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16) Governing Law and Jurisdiction

a)  These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

17) Entire Agreement

a)  The terms and conditions constitute the entire agreement of the parties and supersede any and all proceeding and contemporaneous agreements between you and BEAUTY & MELODY SHOP LTD Any waiver of any provision of the terms and conditions will be effective only if in writing and signed by a Director of BEAUTY & MELODY SHOP LTD.

b)  Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.